Device License Management Transformed: A Success Story for

In the dynamic world of technology, managing software licenses across a vast user base is a complex undertaking. A leading IT organization faced this challenge, burdened with the intricate task of allocating, administering, and supporting licenses for over 150,000 users across various organizations and customer segments.  Their existing processes were inefficient, resulting in frustrated customers and overwhelmed support teams. The organization needed a modern, scalable solution that could streamline license management, empower customers with self-service tools, and enhance overall efficiency.

Valteria stepped in to address these challenges, leveraging their expertise in software development and cloud infrastructure. Utilizing a cutting-edge tech stack of Golang, React, and Github Actions, they designed and developed a comprehensive License Management Application tailored to the organization's specific needs.

Key features of the solution included:

• Intuitive User Interfaces: User-friendly portals for both customers and administrators, simplifying license management tasks and reducing the need for extensive support.
• Flexible License Pooling: A customizable system allowing organizations to efficiently allocate and manage license pools, optimizing usage and cost-effectiveness.
• Third-Party Management: The ability for customers to delegate license management tasks to specialized partners, providing flexibility and reducing administrative overhead.
• Robust Support Infrastructure: A powerful backend portal empowering customer service representatives to quickly resolve issues and provide timely support.

To ensure optimal performance and scalability, Valteria implemented a robust AWS cloud infrastructure, guaranteeing high availability, security, and responsiveness for the growing user base.

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The impact of Valteria's License Management Application was immediate and transformative. Within weeks of launch, the organization experienced significant improvements:

• Customer Satisfaction: The intuitive interfaces and self-service tools received positive feedback from customers, leading to reduced support requests and increased satisfaction.
• Operational Efficiency:  Customer service call times decreased by 30%, and inbound calls dropped by 25%, freeing up valuable resources and improving response times.
• Future-Ready: The scalable and modern platform ensured the organization was well-equipped to handle future growth and adapt to changing business needs.

This successful implementation showcases Valteria's ability to tackle complex business challenges with innovative technology solutions. By streamlining license management, empowering customers, and enhancing support capabilities, they delivered a transformative impact for the IT organization, positioning them for continued success in a competitive market.

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